Automated threshold based monitoring is offered on centralised systems on a 24/7 basis. Threshold based alerts are distributed to 24/7 support teams who in turn action pro-active maintenance.

Support is core to ExaroHST as the solutions we provide are of a mission critical nature.

Maintenance and support is tailored to the client and application needs and include:

• Various levels of software support including annual upgrades on licensed software;
• Maintenance and support of hardware, pheripherals and networks;
• Continouos training and skill transfer;
• Management support.

Our support personnel are qualified, experienced and well trained and are available on a 24/7 basis.

Our focus is on pro-active and effective problem resolution prior to any user impact.

The ExaroHST helpdesk is facilitated via skilled and experienced staff making use of an automated ticketing system which facilitates the real-time tracking and management of logged calls.

Constant feedback on the status of a call is provided and call escalation is undertaken via the system.

The system employed allows for knowledge base development and feeds statistical information to the various departments to aid in pro-active maintenance and enhancement of the solutions deployed.

Monthly reporting for service level agreement management is also generated via this system and ensures a comprehensive and accurate audit trail of all logged incidents.

ExaroHST has a team of trainers who actively work in the field to stay abreast of real world application use.

Through this hands on approach, application and real world use of systems can be addressed in continouos training and is suited to the environment in which the learners are to engage with the system and develop the skill to improve outcomes.

Training also include basic computer literacy training.